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Privacy Policy

At NYVA, your privacy matters.
You’re agreeing to accept our privacy policy by choosing to browse or shop with us. If any part of this policy doesn’t sit well with you, we recommend not continuing to use the site.

1. What We Collect

We ask for the information in the interest of serving you better. Here's what might be collected:

  • Basic details like your name, phone number, email, and delivery address.
  • Order details like what you bought, how you paid (don’t worry, we don’t store card numbers).
  • Browsing behaviour like your IP address, the pages you visited, and the device used.
  • Anything you share through our chat, contact form, or reviews.

2. Why We Collect It

We collect your data to make your experience smooth and safe. For instance:

  • So your order reaches the right place.
  • To send you updates, like when your package ships.
  • To improve our website experience.
  • Sometimes, to tell you about new launches or special offers (only if you’ve signed up for them).

We don’t collect data we don’t need. And we never sell your information.


3. Cookies & Tracking

Yes, we use cookies; tiny files that help the website remember your preferences. These also tell us what’s working on the site and what’s not.

You may disable cookies in your browser settings. Please understand that some parts of the site may not function perfectly without them.


4. Who We Share It With

We keep your data private, but there are a few instances where we share it — always for legitimate reasons:

  • With our delivery partners, to get your package to you.
  • With secure payment services that handle your checkout.
  • If the law requires it, or if fraud prevention demands it.
  • If the business is ever transferred or sold, the data moves with it — but remains protected.

We don't pass your information to marketers or random third parties.


5. Communication

You might hear from us by SMS, email, or WhatsApp. This could be:

  • A confirmation of your order.
  • Delivery or return updates.
  • Occasional updates on new arrivals, festive drops, or personal notes (like a birthday message — only if you’ve opted in).

Don’t want marketing messages? Opt out anytime. You'll still get the necessary messages related to your order.


6. Your Rights

You’re in control of your data. You can:

  • Ask what info we have about you.
  • Request corrections.
  • Ask us to stop using your info for promotions.

Just write to us through the contact form. We’ll help.


7. External Links

Sometimes we link to other websites. It is not in our control how those sites collect or use your data. Please read their privacy policies separately.


8. Changes to This Policy

We might update this page from time to time. If we do, the changes take effect once published. We won’t notify you individually, so check back occasionally if privacy is important to you.


9. Need help?

Questions or concerns?
Reach out to us directly. We’ll respond, not with legalese — but with clarity.

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