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Terms & Conditions

Thank you for choosing NYVA. By using this website, placing an order, or interacting with any part of our service, you agree to the terms below. If something here doesn’t sit right with you, we recommend not continuing with the use of the site.

1. Using Our Website

We have built this space to serve our customers, and we expect users to act responsibly. Any misuse: intentional harm, disruption, or illegal use of the website is not tolerated. We hold the right to deny access or remove content if necessary.


2. Ownership of Content

Everything you see here belongs to NYVA: product photos, design layouts, descriptions, and logos. You are welcome to browse. But copying, republishing, or modifying anything without our permission isn’t allowed.


3. Product Info

We try our best to describe our jewellery as clearly as possible. Colours may vary slightly on screen. Measurements are approximate. Sometimes, small changes happen in design or stock—thank you for understanding.


4. Payments & Pricing

All prices listed are in INR. They include taxes unless stated otherwise. We may adjust prices, discontinue items, or run offers without prior notice. Payments must go through the channels provided on the site. Any misuse of payment gateways may result in cancellation.


5. Orders & Cancellations

Orders placed with us are processed with care. However, we may cancel an order if we’re unable to fulfill it or if there are issues with payment or stock. If that happens, we’ll notify you, and any amount paid will be refunded.


6. Shipping & Unboxing

We pack each order with care from our location in Kadavanthra, Kerala. Even then, rare damages in transit may occur. To be eligible for a refund in such cases:

  • Record a clear, continuous unboxing video.
  • Only broken items, shown in that video, will be refunded.

Without this proof, we won’t be able to accept claims. We’re strict about this to protect both you and us.


7. Returns & Refunds

  • Returns are only accepted if the product is damaged.
  • Refunds are only processed under the following conditions:
  • When damage is visible in the unboxing video.
  • If we’re informed within 24 hours of delivery.

We request that you not use or tamper with the product if you plan to raise a refund request. Worn or altered items won’t be accepted.


8. Third-Party Links

We may link to other websites now and then. But please note that we don’t control their content. Also we ,can’t take responsibility for what happens on those platforms.


9. Behavior on Site

We expect respectful communication. Any ventures to harass, threaten, or defame others, through reviews, messages, or misuse of content, will lead to necessary action and removal.


10. Limitation of Responsibility

We aren't responsible for losses that are indirect, technical failures, or delays that happen outside our control. Our liability is limited strictly to the value of the product you purchased.


11. Legal Matters

All transactions and activities with NYVA are governed by Indian law. If a dispute ever arises, it will be handled under the jurisdiction of the courts in Ernakulam, Kerala.


12. Terms May Change

The mentioned terms may go through updates or revisions. Usage of this site means that you agree to the recent version. Visit the page now and then.
Any questions, clarifications, or issues? Reach out to us.

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